At Board Zone Shop, we’re stoked to get your surf, skate, and beach gear to you as quickly as possible. Check out our shipping and returns info below to make sure your experience is as smooth as a perfect wave.

Shipping Information

FREE SHIPPING on orders over $50 via EMS (15-25 day delivery)

Standard Shipping: $12.95 via DHL or FedEx (10-15 day delivery)

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Best for when you need your gear faster
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Great option for budget-conscious shoppers

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

International Shipping

We ship globally (excluding some Asian countries and remote areas). Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges

We want you to be completely stoked with your purchase. If something isn’t right, we’ll make it right.

Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unused, in original condition with all tags attached
  • Original packaging must be included
  • Customer is responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Wetsuits (unless defective)
  • Boogie boards that show signs of use
  • Opened surf wax or personal care items
  • Clearance or final sale items (marked as such)

How to Return an Item

  1. Email our customer service at [email protected] with your order number and reason for return
  2. We’ll provide you with a Return Merchandise Authorization (RMA) number and return instructions
  3. Package your item securely with the RMA number clearly visible
  4. Ship your return to: Board Zone Shop Returns, 3445 Nuzum Court, Williamsville, NY 14221, USA
  5. Once received and inspected, we’ll process your refund within 3-5 business days

Refund Information

  • Refunds are issued to the original payment method
  • Processing time: 3-5 business days after we receive your return
  • Credit card refunds typically appear within 5-10 business days depending on your bank
  • Original shipping costs are non-refundable (unless return is due to our error)

Exchanges

For exchanges, please follow the return process above and place a new order for the item you’d like. This ensures you get your preferred item as quickly as possible.

Damaged or Defective Items

If your item arrives damaged or defective, email us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service crew is here to help! Contact us at [email protected] with any questions about shipping or returns.

Now get out there and catch some waves (or carve up the pavement) with your new gear!